Refund Policy

1. Digital Products

All products sold on edgelicenses are digital goods, including software licenses and activation keys, delivered electronically after purchase.

2. Refund Eligibility

Products delivered via Electronic Software Delivery (ESD) may be eligible for a refund within 14 days from the date of purchase, provided that:

• The product has not been activated, used, downloaded, or registered.
• A verification confirms the license key or activation code remains unused.

3. Verification Process

All refund requests are subject to a verification process carried out by our internal validation team. This process may take up to 7 business days.

Customers will be notified of the outcome once the investigation is complete.

4. Refund Method

If a refund request is approved, the refund will be issued using the same payment method used for the original purchase. Processing times may vary depending on your payment provider.

5. Non-Refundable Situations

Refunds will not be issued if:

• The product has been activated, used, or registered.
• The refund request is submitted after the 14-day period.
• Insufficient proof is provided or the product cannot be verified as unused.
• The issue is caused by incompatible systems or incorrect customer information.

6. How to Request a Refund

To request a refund, please contact our support team and provide:

• Your order number
• Proof of purchase
• A clear description of the issue

7. Policy Updates

EDGELICENSES LTD reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page.