Delivery Policy

§1. Digital Delivery Method

All products sold on edgelicenses are digital goods. No physical items are shipped by post or courier.

After a successful order, the purchased product is delivered electronically using the customer details provided at checkout. Delivery may include a license key, activation code, download instructions, setup guidance, or other relevant digital fulfillment information.

§2. Delivery Timeframes

Most eligible digital orders are delivered shortly after successful payment confirmation. In some cases, delivery may take longer due to payment review, fraud screening, manual verification, technical checks, or order validation.

Estimated delivery windows may vary depending on the product type, order status, and customer verification requirements.

§3. Customer Responsibility

Customers are responsible for:

• Providing a valid and correctly spelled email address at checkout
• Checking spam, junk, promotions, and filtered inbox folders
• Ensuring the selected product matches their device, region, edition, and intended use
• Reviewing any setup or activation instructions provided with the order

§4. Delays & Verification

To protect customers and reduce fraudulent transactions, some orders may be subject to additional review before delivery. This may include payment checks, order validation, or customer verification procedures.

Where additional review is required, delivery may be temporarily delayed until the order is cleared for release.

§5. Failed Delivery

If a customer does not receive their order within a reasonable period after payment, they should contact our support team promptly.

We may investigate delivery records, resend fulfillment details where appropriate, and assist the customer in locating the delivered product information.

Delivery issues caused by incorrect email addresses, inaccessible inboxes, spam filtering, or customer-side technical restrictions may require additional support steps.

§6. Contact & Support

If you experience any issue with digital delivery, please contact us with your order details so we can assist you as quickly as possible.

Email: support@edgelicenses.com
Phone: +44 7403641635